A better customer experience starts with better help desk software. Zoho Desk is a web-based help desk solution that streamlines the trouble ticket process and empowers your client service team to be more productive. It is flexible and scalable, so companies of all sizes can enjoy improved help desk solutions and increased client satisfaction.
Master multi-channel ticket management with all client interactions aggregated under a single and clean user interface. Emails, telephone conversations, social media, forums, chat, and more are all available for your clients to use when they need assistance. Operational efficiencies can also be optimized by building and publishing a support knowledge base; thus spending less time on rediscovering known issues and more time on delivering great client service.
Analyze and improve the performance of your help desk team with fully customizable dashboards and reports which help you get the insights that lead to better decision making and a higher client satisfaction rate. Learn more about your customers with Zoho CRM integration with always up-to-date, relevant client details available for your help desk team to leverage when servicing a ticket; thus contributing to a more pleasant client experience.
Eliminate redundancies and automate manual tasks so your help desk team can focus on delivering great customer care. Ticket assignment, service escalations, notification rules, time-based actions, and workflow rules are some of the automated features available for your team to utilize and reduce the time spent on repetitive and time consuming tasks. What’s more, you can provide great client service wherever you are as Zoho Desk is available on mobile with push notifications, so your help desk team can tend to client inquiries in an instant.
Enable your customers to participate in the trouble ticket process with the self-service portal. Clients can access relevant details such as help desk agent assigned, resolution and comments; and they can also track the progress of their ticket. This approach empowers customers to self-serve themselves and it reduces operational costs for your company.